REFUND POLICY
At Emperio Music, we are committed to delivering high-quality services in Music Production, Song Mixing & Mastering, Video Editing, Music Video Shoots, and more. Customer satisfaction is our top priority. However, we understand that there may be circumstances where you may require a refund. Please read our refund policy carefully to understand your rights and obligations.
1. General Policy
We strive to provide the best possible service and ensure that our customers are satisfied with our work. However, due to the digital nature of our services, refunds will only be considered under specific conditions outlined below.
2. Eligibility for Refunds. Refunds are only available under the following circumstances:
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Non-Delivery of Service: If we fail to deliver the service without any prior notice or valid reason.
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Substantial Defects: If there are major defects in the delivered service that significantly affect the usability or quality of the final product and these defects cannot be rectified.
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Duplicate Payments: If a customer is charged twice for the same service due to a technical error.
3. Non-Eligibility for Refunds. Refunds will not be provided under the following circumstances:
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Change of Mind: If you decide that you no longer need the service after it has been initiated.
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Minor Issues: Minor issues or dissatisfaction with stylistic choices that are not fundamental defects in the service.
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Completed Services: Once the service has been completed and delivered as per the agreed specifications, refunds will not be issued.
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Client Delays: If the delay in delivery is due to the client's failure to provide necessary information, materials, or feedback.
4. Process for Requesting a Refund. To request a refund, please follow these steps:
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Contact Us: Email us at contact@emperiomusic.com with your order details, including the service purchased, the date of purchase, and a detailed description of the issue.
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Review: Our team will review your request within 5-7 business days.
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Resolution: We will notify you of the outcome of the review. If your request is approved, we will process your refund within 10 business days.
5. Resolution of Issues:
Before requesting a refund, we encourage you to contact us to discuss any issues you may have. We are committed to working with you to resolve any problems and ensure your satisfaction with our services.
6. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
7. Changes to This Policy
Emperio Music reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with the updated policy.
8. Acceptance of This Policy
By engaging with our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Thank you for choosing Emperio Music. We appreciate your business and look forward to providing you with exceptional service.