PRIVACY POLICY

Emperio Music, a division of Emperio Global Group LLC takes your privacy seriously where we deal with your personal data. This means information that identifies you personally such as your name, contact details, order history, credit/debit card details, marketing preferences or data that can be linked with such information in order to identify you directly or indirectly (“Personal Information”). References to “we” “our” or “us” in this Privacy Policy are to the Emperio Music entities listed as Controllers in the “Controllers of your Personal Information” section below.

This Privacy Policy describes our practices in connection with Personal Information that we collect from you in person and through certain of our owned or controlled websites, in each case, that link to this Privacy Policy (each, a “Platform” or collectively our “Platforms”).

If you are a California resident, please note that we have a separate California Privacy Policy which applies to the collection and use of your Personal Information along with this Privacy Policy and also addresses your privacy rights. Please see our California Privacy Policy.

Please note that our Platforms are not directed to individuals under the age of sixteen (16), and we request that such individuals do not provide Personal Information through the Platforms.

HOW WE USE YOUR PERSONAL INFORMATION

We receive Personal Information about you, either directly from you, or from a third-party source (a source other than you, for example, when you make a purchase on our website)

We use your Personal Information for various purposes (reasons) and our lawful bases (justifications) for using your Personal Information is either “to provide a requested service or carry out a contract with you”; or “where we have a legal obligation”; where you have given us your consent”; or “where it is necessary for our legitimate interests” (this means that we have a business or commercial interest in using your Personal Information).

The tables below set out clearly how we collect and use your Personal Information and the lawful bases (reasons) we rely on for using your Personal Information. Where we have said that using or keeping your information is “necessary for our legitimate interests”, we have assessed to ensure this is not unfair to you. Please note that each heading in the “How we use your information and our lawful bases” column of the table below refers to the different lawful bases we rely on for using your Personal Information.

Please bear in mind that if you choose not to provide the information requested by us, or if you object to our use of your Personal Information where we have made it clear that this information is mandatory, we may not be able to provide you with the services you have requested or otherwise fulfill the purpose(s) for which we have asked for your Personal Information.

1. Online Purchases

A.1 For Purchases/Orders

You give us Personal Information about you when you place an order on any of our Platforms. This is generally information including the contents of your shopping cart, your name, email address, telephone number, shipping address, delivery preferences and payment details (e.g. credit/debit card/PayPal)

B.1 To Provide a requested service / carry out a contract with you

To complete and fulfill your purchases on our Platforms, including processing your payments, sending you an order confirmation, sending you updates on your order, and having your order delivered to you.
To send you administrative information, including information regarding our Platforms and changes to our terms, conditions, and policies.
To comply with any relevant consumer laws about purchases you make, including regarding giving you certain information and issuing replacements, credits, or refunds (if applicable).

A.2 For Purchases from Third Parties

We collect Personal Information about you when you purchase any of our offerings from a third-party (e.g. when you outside of our website). This is general information including your name, telephone number, order details, shipping address, and delivery preferences.

B.2 To Provide a requested service / carry out a contract with you

To complete and fulfill your purchases from our third-party partners, including sending you an order confirmation, sending you updates on your order, and having your services delivered to you.

A.3 For Customer Service Support

You give us Personal Information about you when you contact us about an order or support request you have made on any of our Platforms. This is generally information including your name, email address, payment details, order details (including shipping and delivery preferences), and details of your inquiry or query.

B3. To Provide a requested service / carry out a contract with you

To communicate with you regarding purchases you have made on our Platforms and provide you with related customer service.

2. Marketing Campaigns and Direct Marketing

A.1 Direct Marketing

You give us Personal Information about you when you sign up/agree to receive marketing communications from us. This is generally information including your name, email address, telephone number and marketing preferences. Depending on the marketing campaign, this may also include your country, city, date of birth, and gender where you provide us with these additional details.

And, to send you marketing communications via Email or SMS where you have agreed to receive these communications. We will only do this in line with your marketing preferences and you can opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send, following the instructions in any SMS/Email we send or by emailing us at contact@emperiomusic.com.

A.2 Social Media Audience Advertising

You give us Personal Information about you when you sign up or agree to receive marketing communications from us including social media advertising. This is generally information including your name, email address, social media username or handle, telephone number and marketing preferences.

Where we have a social media pixel on any of our Platforms, you give us Personal Information about you when you consent to this pixel interacting with and collecting data from your device when you access our Platforms. This is generally information on the fact that you have visited our Platforms and have an account on our partner social media platforms (e.g. Facebook or Google).

3. Social Media, Streaming Services and Third-Party Accounts

A.1. Digital Service Providers Direct Marketing

We partner with digital service providers. If you have an account with a digital service provider ( e.g. Spotify) and agree to receive marketing communications from their partners through using their online tools, your digital service provider shares your Personal Information with us for this purpose. This information includes your name, date of birth, gender, email address and post code. To send you themed marketing communications by email and in line with your marketing preferences.

Please note that you can opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send, by emailing us at contact@emperiomusic.com or by opting out through your digital service provider’s platform.

A.2. Listening Behaviour on Streaming Platforms

If you give us permission to, we collect Personal Information from streaming platforms you use (e.g. Spotify) on your listening behaviour on their platform. This includes information on tracks, playlists and albums listened to, along with your top genres and artists.

To analyse your listening behaviour and monitor the performance of our content on streaming platforms by analysing users’ listening behaviour.

A.3. Pre-save/Pre-add

If you pre-save or pre-add any of our unreleased content on a streaming platform, the streaming platform may share your Personal Information with us. This may include information on the pre-save/pre-added content you have selected, along with your name, email address, city, country and (if applicable) your marketing preferences where you have opted into receiving marketing communications from us.

4. General Enquiries and Engagement

You give us Personal Information about you when you contact us or otherwise interact with us generally, including via email, SMS, social media, online contact form, telephone call, SMS post or otherwise. This is generally information including your name, contact information, and details of your communication.

Necessary for our legitimate interests to respond to your inquiries and fulfill your requests, for example, when you send us questions, suggestions, compliments or complaints, or when you request information about our Platforms. We may also take such into account when improving our Platforms, products and services.

DO WE TRANSFER YOUR PERSONAL INFORMATION?

Please note that as a result of the global nature of the Emperio Music, your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using our Platforms you understand that your Personal Information may be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.

SENSITIVE PERSONAL INFORMATION

We ask that you not send us, and you not disclose to us, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, sexual orientation or sex life, political opinions, religion or philosophical beliefs, health related information, criminal background or trade union membership) on or through our Platforms or otherwise unless we expressly request this information for specified purposes.

YOUR PRIVACY RIGHTS

If you would like to exercise your rights in relation to your Personal Information (such as to access, review, correct, update, suppress, restrict or delete Personal Information), you may contact us at: contact@emperiomusic.com. We will respond to your request consistent with applicable law.

When contacting us, please make clear what right(s) you wish to exercise, what actions you would like us to take concerning your Personal Information and any specifics on the Personal Information your request relates to. This will allow us deal with your request more efficiently.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy at any time. We will notify you of any significant changes where we have a relationship with you and otherwise post updated versions on our website from time to time.

CONTACTING US

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us by email at contact@emperiomusic.com

Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in your email messages to us.